AO WebDev

Terms of Use

Last updated: September 29, 2026

Thank you for choosing AO WebDev. These Terms of Use ("Terms") govern your access to and use of the AO WebDev website at aowebdev.pro, our client dashboard, and the web design, development, hosting, and related services we provide (together, the "Services").

When we say "AO WebDev", "we", "our", or "us", we mean AO WebDev, a web development studio based in Utah, United States. When we say "you" or "your", we mean the person or business that uses our website or engages us for work.

By using our website, creating an account, or engaging us for a project, you agree to these Terms. If you do not agree, please do not use the Services. We may update these Terms from time to time; when we make a significant change, we will update the date above and, where appropriate, notify you by email.

If you have a signed agreement with us, that agreement controls wherever it differs from these Terms.

Accounts

  1. Some Services require an account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us right away at alex@aowebdev.pro if you suspect unauthorized access. We offer two-factor authentication and recommend you enable it.
  2. You must provide accurate, current information when you create an account and keep it up to date.
  3. You must be at least 18 years old, or the age of majority in your jurisdiction, to enter into an agreement with us.

Projects, Scope, and Deliverables

  1. Each engagement is defined by a written scope — a proposal, statement of work, or the description of the plan you select. The scope sets out what we will build, the timeline, and what is included.
  2. Work outside the agreed scope ("change requests") may affect the timeline and cost. We will confirm any additional work with you before proceeding.
  3. Projects depend on your timely cooperation — providing content, feedback, approvals, and access when we need them. If a project stalls on your end for an extended period, we may pause it and reschedule based on our availability.
  4. Apart from the 21-Day Launch Guarantee below, timelines we quote are estimates, not guarantees. Delays caused by missing materials, scope changes, or third-party services are outside our control.

21-Day Launch Guarantee

  1. For Essential and Complete websites, we launch your website within 21 calendar days of your Start Date, or your website build is free.
  2. Your Start Date is the day we confirm in writing that we have received everything on your content checklist and that your deposit or first payment has cleared. We send the checklist when you sign. It covers your page text (or the information we need to write it), your photos and logo, your business details, and access to your domain and Google Business Profile.
  3. "Launch" means your website is live on your domain, or is ready to go live and is waiting only on your approval or on access only you can give.
  4. The 21 days pause while we are waiting on you, including when a request for feedback or approval goes unanswered for more than 2 business days, or access we need is missing. They also pause for events outside our control, such as an outage at a hosting provider or domain registrar.
  5. If you add pages or change the scope after your Start Date, we will confirm a new launch date in writing, and the guarantee applies to that date.
  6. "Free" means we refund what you have paid toward the website build, or, under the 12-month payment option, we cancel the website portion of your remaining payments. The website is then treated as paid in full. Monthly plan fees are separate and are not refunded.
  7. Custom projects (from $7,500) and the Google Profile Tune-Up are not covered. Their timelines are set out in their scope.

Payment, Plans, and Refunds

  1. Pricing for our websites and plans is shown on our pricing page. We bill recurring plans through our payment processor, Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method.
  2. Every website we build runs on a monthly plan (Care or Growth). Plans are billed monthly in advance. If you pay for your website in full, your plan starts the day your website launches. If you choose the 12-month payment option, your website and your plan are billed together as one monthly payment for 12 months; after the 12th payment, you pay only your plan price. One-time fees (such as the Google Profile Tune-Up) are billed as set out in your scope.
  3. Hosting and maintenance are included during your active build or plan period as described in your plan. If your plan ends, responsibility for hosting and ongoing maintenance transfers to you unless we agree otherwise.
  4. Fees are exclusive of taxes. Where required, we will collect and remit applicable taxes; otherwise you are responsible for any taxes due.
  5. Except where required by law, fees already paid are non-refundable. If you believe you have been billed in error, contact us within 30 days and we will work with you in good faith to resolve it.

Plan Commitment

  1. Your first 12 months on a plan are a minimum commitment. If you pay for your website in full, those 12 months start the day your website launches. If you choose the 12-month payment option, your 12 payments are that commitment.
  2. If you end your plan or stop paying before those 12 months are complete, the remaining payments for the 12 months are still due. Under the 12-month payment option, that includes the unpaid balance for your website.
  3. After your first 12 months, your plan continues month to month and you may cancel at any time.

Cancellation and Termination

  1. After your first 12 months, you may cancel your plan at any time from your dashboard or by contacting us. Cancellation takes effect at the end of your current paid billing cycle, and you will not be charged again. We do not prorate partial cycles unless required by law.
  2. We may suspend or terminate your account or an engagement if you breach these Terms, fail to pay amounts due, or use the Services in a way that is harmful, unlawful, or abusive.
  3. Verbal, written, or other abuse (including threats) directed at anyone at AO WebDev will result in immediate termination.
  4. On termination, your right to use the Services ends. Provisions that by their nature should survive — including ownership, payment obligations, disclaimers, and limitation of liability — will survive.

Ownership of Work and Intellectual Property

  1. Once your website is paid for in full, you own it: the custom code, design, and content we create for you. If you pay in full, that happens at launch. Under the 12-month payment option, it happens when your final website payment clears.
  2. Your domain, your Google Business Profile, and your website analytics belong to you. We set them up in your name, or transfer them to you, and we are added as a manager so we can do the work. You can remove our access at any time.
  3. We keep ownership of our pre-existing materials, tools, and reusable components. We grant you a permanent, royalty-free license to use, copy, modify, and host them as part of your website. That license continues after you stop working with us.
  4. Third-party and open-source components (such as the Next.js framework, fonts, and libraries) remain subject to their own licenses.
  5. Unless you ask us not to, we may display non-confidential work we create for you in our portfolio and marketing, and reference you as a client.
  6. You retain all rights in the content, logos, images, and materials you provide to us, and you grant us the license needed to use them to perform the Services.

Leaving AO WebDev

  1. If your plan ends for any reason and all amounts due are paid, we will, within 14 days of your request: give you a complete copy of your website's code and content, including your images and files; help transfer your domain and any accounts we manage to you or your next provider; and hand over the information your next developer needs to host and run the site.
  2. There is no exit fee.

Your Responsibilities

  1. You are responsible for the content and materials you provide, and you confirm you have the rights to use them. You agree not to provide anything unlawful, infringing, or that you do not have permission to use.
  2. You agree not to misuse the Services, attempt to disrupt or gain unauthorized access to our systems, or use the Services to violate any law.
  3. You are responsible for maintaining your own backups of any content you supply to us.

Hosting, Uptime, and Security

  1. We use reputable third-party providers for hosting, storage, email, and payments. While we work to keep the Services available and secure, we do not guarantee uninterrupted or error-free operation.
  2. We take reasonable measures to protect data, including encryption in transit. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
  3. How we handle personal information is described in our Privacy Policy.

Third-Party Services

The Services rely on third-party providers (for example, Stripe for payments, Resend for email, and our cloud hosting and storage providers). We are not responsible for the acts, omissions, or content of third parties, and your use of their services may be subject to their own terms.

Disclaimers and Limitation of Liability

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your specific requirements or that results — including search rankings, traffic, or conversions — are guaranteed.

To the maximum extent permitted by law, AO WebDev will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of (or inability to use) the Services, even if we have been advised of the possibility of such damages. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services in the three months preceding the event giving rise to the claim.

Changes to the Services and Terms

We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms; continued use of the Services after changes take effect means you accept the updated Terms. If we change pricing for an existing recurring plan, we will give you at least 30 days' notice by email.

Governing Law

These Terms are governed by the laws of the State of Utah and applicable U.S. federal law, without regard to conflict-of-law principles. You agree that the state and federal courts located in Utah will have exclusive jurisdiction over any dispute arising out of these Terms or the Services.

Contact

Questions about these Terms? Reach us at alex@aowebdev.pro, call (385) 473-7844, or use our contact page.